Diploma in Customer Service

Got a formal Customer Service training and relevant qualifications? Then you are an asset to any modern business.

Get an Diploma in Customer Service and strengthen your job skills; fill gaps that you may have as regards your skills and at the same time gain valuable qualifications.

So, what's Diploma? There are no formal exams, it's just coaching and development while working and the the assessment of formed on the basis of your performance at work. It's a nationally recognised programme, designed by employers to meet the needs of today's businesses. Your Diploma can be tailor made to suit your needs and as per the Customer Service skills that you use most often.

Diploma in Customer Service are available at Level 2 and Level 3

Level 2 will suit you if you report to and take instructions from a boss or supervisor. Your job role will have some responsibility and may require you to work as part of a team.

At Level 2 you can cover everything from creating the the best of first impressions to using 'active listening' techniques to help you work out what your customers really want. It helps you keep accurate, up-to-date customer service records and deal with difficult or dissatisfied customers.

Level 3 will suit you if you use your knowledge and skills to carry out a broad range of complex work activities. You job role will have considerable autonomy or responsibility, and often require you to manage or train others.

At Level 3 you can cover everything from dealing with irate customers to running a customer loyalty scheme, from the legislation that exists to protect customer rights to using customer complaints to improve the service you offer.

An Diploma in Customer Service lets you show that you have attained national standards in customer service and helps you improve your Customer Service skills and gain more efficiency.

The Diploma learning programme lets you fill skills gaps. The qualification is flexible. You choose the skills you need to develop to help you in your job and then follow a tailor-made programme that meets your individual needs.